Privacy Policy & Terms and Conditions Hotel-Pension Goldenberg garni
Dear guests,
1. Principles of the data protection declaration
This data protection declaration applies to all persons who use the services of the Hotel-Pension Goldenberg. We are thus informing you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis.
By using our services and granting consent within the meaning of this declaration, you confirm that you have reached the age of 14 and are able to give permissible consent, or that you already have effective consent from your legal guardian or your guardian.
2. Information according to Art. 13 GDPR
Your personal data, these are in particular
-Your master data (surname, first name, address, e-mail address, telephone (and fax number), date of birth, customer number) as well as language (and license plate number - if necessary),
- the data in travel documents (passport number, passport data, date of birth, issuing authority, term, nationality) and ID cards (identity card, driving license etc. including issuing authority and term),
- the data on the type of payment and in connection with payments, in particular with EC cards, credit cards and bank cards,
- the length of stay you have requested, as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you share with us and associated with the stay
- special categories of data such as health data and data on special needs and marriage/partnership,
are required for our services. This also includes bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registration processes, insurance, events, tours, accreditations, vouchers including customer systems, billing and their verification (B2B, B2C, FIT), ticket bookings.
This data is therefore stored and processed by us for these purposes and, if necessary, passed on to third parties with whom we work to provide the most effective and best possible service for our customers - service providers in third countries can also do this as processors, software and agency service providers belong –, transmitted.
We do not use profiling or automated decisions.
The legal bases for these data processing processes are
- the fulfillment of our pre-contractual and contractual obligations towards you,
- consents obtained from you,
- Legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) as well as § 96 TKG and
- our legitimate interests (e.g. improving our customer service, also in the area of direct advertising or protecting our own legal interests).
The duration of storage is based on the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests that have already been sent to us so well that we can continuously and permanently satisfy you.
3. Our websites
When you visit our website, your access data is automatically collected and saved. This access data can include, in particular, the page accessed, the files viewed, date and time of access, the user's IP address, data from the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes, to ensure the security of our offer and to optimize the offer. If an illegal act is suspected, the access data will be evaluated to preserve evidence.
By entering your personal data in one of our contact forms, you agree to the transmission, storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via the contact form, chat and e-mails that you send us. We need this data to process your request and in these cases also store your IP address for the purpose of preserving evidence. The storage takes place as long as this is necessary for the support of any additional or subsequent questions asked by you or us.
4. Transfer to Third Parties / Obligations of Processors
We may process your personal data
- within the hotel, taking into account the permitted uses,
- to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who must be involved in providing the services you require, all of whom have committed to us to comply with the applicable data protection standards. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consent from you. For further information please contact us at office@hotel-goldenberg.at as a company/partner or klosterneuburg@hotel-goldenberg.at as a guest
5. Cookies and Tracking Services
We use cookies, which are small pieces of text used to store information in web browsers. Cookies are recognized the next time you visit our website and make a significant contribution to speeding up loading processes and making it easier for you to use our offers. Your information recognized and stored by cookies is used to identify you, but also to analyze your user behavior. They are stored on the server of the respective provider who, as the processor, has committed to us to comply with the applicable data protection standards.
After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or you do not actively delete cookies. The active deactivation of cookies can impair the functionality of our website for you. You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.
You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) being forwarded to Google and the processing of this data by Google by using the browser available on the google.com website. Download and install the plugin. However, the plug-in is only available for certain browser programs.
We also use third-party content on our website in order to make our website as informative and convenient as possible for you. These include, for example, Google Analytics, Google Maps, Google Translation, RSS feeds or Youtube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.
We use Google Analytics, a web analysis service provided by Google Inc. 1600, Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually sent to transferred to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus made anonymous or at least pseudonymised.Only in exceptional cases will the full IP address be sent to a Google server in the USA and there shortened.
Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note the data protection declaration of Google, in particular the information available under the following two links:
- http://www.google.com/analytics/terms/de.html and
- https://www.google.de/intl/de/policies/
6. Contact
You can request information about your personal data stored by us at any time free of charge. As the data subject, you also have the right to revoke, obtain information, delete, correct, restrict and transfer your personal data, insofar as there is no legal obligation to retain data on our part.
In this context, we would like to point out that in the event of deletion or revocation, individual services can no longer be used.
For more information on your rights as a data subject, please contact us at office@hotel-goldenberg.at as a company/partner or at klosterneuburg@hotel-goldenberg.at as a guest. We're here to help. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority responsible for complaints.
7. Copyright
The content of this website is protected by copyright. The information is for personal use only. Any further use - in particular storage in databases, duplication and any form of commercial use as well as disclosure to third parties (also in parts or in revised form) - without the consent of Hotel-Pension Goldenberg is prohibited.
8. Disclaimer
With regard to the technical properties of the Internet, no guarantee can be given for the authenticity, correctness and completeness of the information made available on the Internet. Furthermore, no guarantee is given for the availability or operation of the website in question and its content. Any liability for direct, indirect or other damages, regardless of their causes, arising from the use or unavailability of the data and information on this website is excluded to the extent legally permissible. The association points out that it assumes no responsibility and no liability for the content of the hyperlinks. Any integration of individual pages or other excerpts from www.hotel-goldenberg.at in third-party frames is prohibited. Hotel-Pension Goldenberg does not check other websites to which there are direct access options (links) on the Hotel-Pension Goldenberg's website with regard to content and legality. Hotel-Pension Goldenberg has no influence on the design of these websites and expressly distances itself from any illegal content presented there. Furthermore, Hotel-Pension Goldenberg assumes no responsibility for such content and is also not liable for such content.
9. Gender Statement
All non-specific gender information on the Hotel-Pension Goldenberg website follows the unisex principle and therefore applies equally to both genders.
10. Miscellaneous
We have implemented organizational and technical protective measures, which we continuously evaluate and adapt if necessary, in order to protect your personal data that we have stored and processed.
We reserve the right to change this data protection declaration at any time and to adapt it to new developments. The new version applies as soon as it is made available on our website. The current version of the data protection declaration can be accessed at any time on the website HERE, our imprint HERE
Declaration of Consent
By using the website or the inquiry forms and registration forms, you agree to the data processing described above by Hotel-Pension Goldenberg and confirm that you are over 14 years of age or that you have the necessary consent from your legal representative.
Conditions
All invoices that are not paid on time are then calculated using the inflation rate and the statutory interest.
If you have any questions about this data protection information or in general about personal data processed by Hotel-Pension Goldenberg and their use, please contact:
Hotel-Pension Goldenberg*** garni
Mag. Balea Viman
Tel: +43 (0) 2243 260 90
Kierlinger Strasse 94B
3400 Klosterneuburg
For partners
office@hotel-goldenberg.at
For guests
klosterneuburg@hotel-goldenberg.at